Dashboards
Decision-ready KPI dashboards that make performance visible, actionable, and easy to communicate.
↗DATA · PROCESS · BUSINESS
Konstantina
Gianniou
I turn messy data and inefficient processes into clear decisions, measurable improvements, and practical tools.
DATA × IMPACT
01 / ABOUT
Analytical thinking.
Practical impact.
I'm a data analyst with a background in applied mathematics and environmental science. Over the past five years I've built KPI dashboards, run statistical analysis, and led full DMAIC process-improvement initiatives that cut training gaps by 30%, while independently running ecological field research (ANOVA, PCA, mixed-effects models) in parallel.
I help operations and sustainability teams do three things: see their data clearly (dashboards), understand what it means (statistical analysis), and fix what isn't working (process optimization) — for organizations that don't have an in-house analyst.
02 / SERVICES
What I can
help you solve.
Focused analytical support without the overhead of building an in-house analytics team.
Data analysis
Statistical analysis that turns raw datasets into reliable findings, patterns, and recommendations.
↗Process optimization
DMAIC-driven improvement work to uncover bottlenecks, reduce waste, and improve measurable outcomes.
↗Business analysis
Structured analysis of business questions, requirements, workflows, and opportunities for better decisions.
↗03 / SELECTED WORK
Work you can
inspect.
Open case studies showing how I approach data, process, and dashboard problems.
Onboarding Improvement Initiative
A pre/post study that finds the biggest new-hire knowledge gaps, builds a targeted quiz, and measures the drop in repeat questions.
View on GitHub ↗SOC Operational Audit
Six months of alarm-signal data analysed to compare agent performance, catch a response-time drift, and separate real incidents from false alarms.
View on GitHub ↗Support Ops Dashboard
A single-file dashboard for weekly support analytics: response time, CSAT trend, backlog by priority, OKRs, and a sortable team roster.
View on GitHub ↗Portfolio projects are built on synthetic or demo data, never on real client or employee data.
04 / DIGITAL PRODUCTS
Tools you can
use right away.
Practical templates and analytical tools designed for operators who want more clarity without starting from scratch.
01
Sales Knowledge Base
A no-code HTML knowledge base for cold-calling and inbound sales teams, with scripts, objection handling, and call procedures in one page.
02
Knowledge Base for Customer Support Teams – Telecommunication
A structured knowledge base for telecom customer-support teams, so procedures and answers are easy to find during every interaction.
03
Knowledge Base for Customer Service Teams – Food Delivery
A structured knowledge base for food-delivery customer-service teams, with clear procedures and fast lookup.
04
Knowledge Base for Customer Service Teams – Reservations/Hospitality
A structured knowledge base for reservations and hospitality teams, helping agents respond consistently and quickly.
05
Knowledge Base for Security Operations Centers – SOC
A structured knowledge base for Security Operations Centers, organizing playbooks and incident-handling procedures in one place.
MORE ON PAYHIP
Browse the full store.
All my digital products live in my Payhip store, with secure checkout and instant download.
05 / SERVICES & PRICING
Simple scopes.
Clear outcomes.
Serious analytics, without the big-agency price tag.
Data prep + Dashboard
Clean and structure your data, define the right KPIs, and build a clear dashboard for recurring decisions.
Starting price €60
Request this ↘
Full data analysis
From question and data preparation through statistical analysis, interpretation, and recommendations.
Starting price €80
Request this ↘
Process optimization
Map the current process, identify root causes, prioritize improvements, and measure the result.
Starting price €170
Request this ↘
EXTRA SERVICES
Flexible support
Flexible support
when you need it.
- 01 Maintenance €7.50/hr
- 02 Office hours / ad-hoc analysis €10/hr
- 03 Training sessions €13.50/hr
06 / CONTACT
Have a problem
worth solving?
Tell me what you're working on, where you're stuck, and what a useful outcome would look like. I'll get back to you with the best next step.
Prefer a quicker route? Email me at kongianniou@gmail.com or send a DM on LinkedIn.